12 Feb 2014
I have been mulling over my Lightning Talk at last week’s London Agile Content Meetup. My five-minute talk tried to cram far too many ideas in (it’s a learning curve!), but I’m glad that one point I made resonated with so many.
The content maze:
how an evening’s browsing is such a fragmented experience; pursuing & retracing our steps along numerous paths before satisfaction is (hopefully) achieved! We all know it – popping back and forth between content and search result pages, jumping from our social media interface into products, reviews, other’s minds and back again.
It’s the resoundingly obvious but much less discussed area of web user experience.
Most professional concern (from the designer/UX team/client) is focused on:
- how content works across a single website
- how brand content or a campaign works across several channels
Instead, the issue of the content maze is about how content ‘joins up’ with each other pleasingly and effectively, and asks: who designs this?
I was advocating the role of content strategists in the quest to improve our experience across the web (since they’ll be wrapping up the presents that come to the party).
Doing so would be forward planning for a future – different – browsing scenario. More widespread application of schema for any content you produce will align it / juxtapose it / embed it (or in some damn way position it!) with other similar or complementary content.
To me it’s the necessary development to counter information overload. It’s probably also the one big business/SEO industry wouldn’t like to see right now as it blows apart the notion of the ‘common formula for SEO success’ – instead refocusing on relevance – ‘what works for me at this moment in time’.
It’s the holy grail of personalisation/individual curation – based on my choice rather than what any individual corporation wants me to see.
I’d envisaged this being based on a user’s preferences and could see it working through a personalised, display interface that recognised a number of factors such as:
- what mood I am in
- what outcome do I want
- which hat I have on right now
- who I follow or respect
- do I want slow content or an elevator pitch… etc etc
Two main arguments keep coming up in my head. Firstly loss of serendipity. But I expect there’ll still be plenty of room for that. Secondly – defining intent – how often do we actually know what we want and how we want it?
Mind-boggling when you think of the rich and complex data up for grabs, and the unknowns around the devices we’ll use.
But really, let’s design it rather than live with what emerges.
A bit of an aside: it’s the bit ‘between the panels’!
It reminds me of the fascinating discussion in Scott McCloud’s seminal ‘Understanding Comics: The Invisible Art‘. He explains the magical power of the ‘gutter’ – the bit between the panels in a linear cartoon, the invisible transition. I can’t recommend this book enough for anyone interested in story-telling of any kind, it has all kinds of relevance to digital design. The gist being that juxtaposed combinations of visual/textual experience can alchemically develop an overriding identity and resonance in the imagination of the user, at the point of the transition between them.
On Monday 3 Feb 2014 I gave a ‘lightning talk’ at the London Agile Content Meetup at the Book Club, Shoreditch.
This followed the ‘ignite’ quickfire presentation format. Each speaker gets five minutes and 20 slides. That breaks down to just 15 seconds per slide – and the slides are on automatic rotation. Editing down your ideas is quite a challenge if you unwisely pick such a broad subject as I did!
However, this was somewhat fitting as my talk centred on how the content we create can be aided by having a conventional, standardised formula to follow – but how this also has limitations.
My talk was a personal observation and some ideas on content, design & formulaic experiences. I’d been thinking a lot about ‘modular’ building – whether of chunks of content, or HTML design. Five minutes probably didn’t do it justice. So in the interests of clarity, here’s a run-down of my talk, including a few bits I didn’t have time to put in.
Standard design structures are good for User Experience, as well as for web creators
I’ve spent most of my online career working for large organisations on huge websites. I’ve been a web designer, content editor, a CMS migration project-manager at Camden Council, and was Web and Digital Communications Manager at Bournemouth University for seven years.
So I recognise the needs of those types of large-scale websites. Standardisation is key. Having ‘page type templates’ to deal with particular kinds of content (such as news or events) and agreed design layout elements has two benefits. It helps provide consistency of user experience, and it makes it easier for the people creating the pages.
Having a pro-forma structure for a content entity such as a product simply makes sense for users and for the databases and content-management systems that house them, since it allows the search and filtering we’re familiar with on e-commerce sites.
I’m a keen student of Content Strategy tenets such as planned, structured content “chunks not blobs”, the benefits of metadata, and the challenges of separating content from design to allow for re-purposing. I’m aware of the need for content to ‘know itself’ to display differently across various devices or channels.
A couple of years back I left my university web-manager job & became a consultant ‘for hire’.
Building websites myself, and an appreciation of WordPress themes…
As well as consulting on Content Strategy and large-scale content projects, I was also aiming to be a one-stop-shop for smaller businesses. I went back to building websites myself, learning HTML5 and CSS3 (brushing up on where I left my coding skills back in 2002) and quickly coming to appreciate the benefits of using WordPress as a Content-Management System.
In this shift, I became much more exposed to the visual design aspect of websites.
I discovered the wonderful world of WordPress themes – off-the-shelf designs that you can purchase for minimal amounts, customise in various ways, leaving time to concentrate on the content more than the ‘build’.There are at time of writing, nearly 4k website themes for the WordPress platform available on Themeforest – and many more elsewhere – a whole shiny showcase of professional, affordable web designs.
Any decent WordPress theme offers the usual content-type suspects (news, events, reviews, portfolio, gallery, about us, our team etc) – recognised pages which have become the norm.
Some themes also offer all the layout elements you’ll ever need – tabs, toggles, alert boxes, call outs, blockquotes etc etc. But at the end of the day they are just receptacles for the content we produce, providing a standard layout hierarchy & navigation.
A lot of the themes are built on popular HTML frameworks such as Bootstrap or Zurb, themselves created in a modular fashion, for ease and consistency. So underneath the colours and shapes are modular construction methods for styling. Front end web development is recognising the sense in applying ‘atomic’ design principles (nod to Brad Frost’s post & comments which I found mentioned in Net mag whilst thinking about my talk).
Formulaic design experiences
There’s a whole cottage industry of developers providing this formulaic front-end structure and user experience. Bearing in mind WordPress powers approximately 20% of websites (allegedly) that’s quite a bit of influence in terms of what’s being served up.
The web industry has always been reliant on trends & imitating the designs that work for people.
The WordPress themes are propagating conventions of display structures – intelligent evolution hopefully – in that the design elements that work for people take hold and stick around, whist fads pass by.
So this obsession with structure is a sensible response to the challenges of online content. Two things struck me as I looked at theme after theme.
An earlier speaker Rahel Bailie told us about ‘COPE’ (Create Once Publish Everywhere) and Rupert Bowater explained content modelling dilemmas of using various schema/web standards such as RDFa / microdata etc.
Blocks of content/data. Blocks for styling. Ease of use for creators. What about pushing this forward by having a ‘ready-to-use’ content modelled WordPress theme?
Just throwing that one out for discussion!
The second thing is that design-wise, chunking the content up to populate standard design elements can create ‘samey’ websites. Predictable. Alluring yet somehow disappointing. How effective they are obviously depends on the content we fill them with!
Changing Trends in Content/Design Consumption…Changing Web Experiences
Are the structures we’ve got at at the moment going to be all we’ve got? Articles / sliders / carousels / menus / fat footers / search / tags / teasers / related links and more?
All the usual suspects. And it made me think…how often is the content we create influenced by the available display forms? For example, think about writing a heading or text just long enough to fit onto a slider, or a teaser box, how overlaid drop-down navigation menus allow much more space and choice, whereas a fixed floating top navigation needs to be more limited.
…I couldn’t really find anything that changed my web experience…
Inventing the Ways the Content Joins Up
And so for all the tagged, re-purposed content we plan on creating for all those smaller screens, mobile devices, and future ‘wearables’….I realised…
I don’t like the actual experience of using the web – not one or any particular sites – but the fact that it is always a fragmented experience, never a coherent journey.
A typical evening’s browsing looks like this:
I hope some of you out there will know what I mean! Whether you’re jumping back & forward from your search results, getting sucked in by social media, then thrust out again onto various websites, getting Facebook fatigue, it can be a really frustrating experience.
I think it’s our job as Content Strategists to think about designing the experience (not just our individual sites).
More about The Content Maze
This might be in helping design the kind of curation or aggregation tools we use. The Google Knowledge Graph is the nearest we get at the moment to a mainstream example of content ‘aggregation’ of data. And I’m aware of Storify and Scoop.It for curation – but what will the more mainstream tools of the future look like?
I talked about content knowing itself – what about using more imaginative, meaningful schemas using new parameters…?
We are used to working in an insular way to get the best, get the edge for our business, our employer, our client.
I think we need to disconnect from our brands and invent an ‘organisation-neutral’ vision.
What will this experience involve? It’s definitely something about aggregation. It might involve designing for open data. It might mean having a more personalised ‘information architecture’ across sites. It could be more immersive satisfactory social tools. And it will probably be about associative, contextual search results.
So in summary, triggered by a sudden exposure to all these formulaic design elements (which I fully respect, and know they do help us with content logic), I found myself asking shouldn’t there be something more on the menu?
And what is the role of the Content Strategy community in all of this?
So that was the talk. Certainly asking more questions than giving answers, but hopefully stimulating some discussion for the Meetup attendees.
Thanks to London Agile Content organisers Jonathan Kahn and Richard Ingrams for giving me the chance to spout off!
I’ve designed and run websites for an inner-London local authority and a South Coast University. Huge, information-rich sites serving multiple audiences, which have complex organisations behind them.
They employed teams of communication and marketing professionals to fine-tune and distill their messages. Quite often this came down to encouraging a ‘culture of thinking and planning’ about what can be used or what can be created by a broad range of staff from different organisational disciplines and departments. They sometimes fed on recognised events calendars that created a kind of editorial schedule, but also had to react quickly to unexpected turns, or new opportunities.
Since starting to work for myself, I’ve had a chance to look at the challenges for smaller companies and how this pans out when your staff are experts in their offering but simply are not immersed in marketing communications or obsessed by audience demographics.
Seajar Digital recently completely ‘refurbished’ the website of a niche small business. Pride & Joy Classic Cars are a highly reputable restorer of mainly post-war classic cars. The web build was all about defining the strengths of the firm: their experience of particular marques and specific technical expertise. The new site evidences this and explains the services they offer.
The ongoing content strategy concentrates not just on showing off the products as they work on them (organising great photography of gleaming restored classics) but also looking for human interest, feel-good stories about successes, whether this is getting a historic car back on the road or getting an award for a first-time concours entrant.
These are two quite straightforward things which I have suggested Pride & Joy’s restoration team keep in mind whilst providing their usual great customer service. Keep thinking about these and the opportunities for keeping the website content fresh will just happen!
The basics are usually the same:
- What exactly are your business objectives? Work out how your overall online communications will help you meet them.
- You need to think about what your customers need, want and expect. What channels will serve those things best, this should help tell you whether to concentrate time on your website, or on Twitter, Facebook, or Pinterest.
- How can you create the right content for your customers – the copy, images, videos which are relevant, and get the timing right for any events or topical marketing?
- Are you aiming at expanding into new products / new markets? Where does that take you – where are your customers browsing already and how can you reach them?
- Think about the potential of existing customers – do you keep a mailing list so that you can contact them with offers or entice them with repeat business?
Seajar Digital would love to help with your next web build or ‘refurb’.
Contact us today.